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Streamline Your Workflows with Aircall + TeamWave Integration
Melody Jaimon • May 23, 2023
More businesses rely on cloud-based phone systems to facilitate smooth communication and continually build client relationships while efficiently meeting their growing needs and demands.
Compared with traditional on-premises phone systems,
Aircall allows businesses to make and receive calls from anywhere without the need for hardware or physical phone lines. With its powerful API integration capabilities, Aircall provides users with an array of features that are designed to boost productivity and streamline the process of communication. This includes call conferences, call routing, voicemail, interactive voice response (IVR), toll-free numbers, international numbers, SMS business text messaging and a lot more.
Intending to assist businesses in reducing costs, enhancing flexibility and improving business scalability, Aircall offers integration with various business tools like
TeamWave to provide employees with data-driven insights that enable them to communicate and interact better with customers.
Benefits of Aircall and TeamWave Integration for Your Business
By integrating Aircall with TeamWave CRM, businesses can seamlessly connect their Aircall phone system with the TeamWave CRM software to enable a smooth and efficient communication flow between the two platforms.
Once integrated, users can access customer details and call history directly from the TeamWave platform, giving them a more holistic view of their customer interactions. On top of that, information is always available for sales and support representatives for them to use as conversation openers.
During these conversations, your employees can gather valuable customer insights and document all relevant data in a centralised location that other team members can access. This ensures that important customer information is readily available for enhanced customer service and support.
In addition, the integration also enables users to log calls automatically and create contacts, leads or opportunities directly from their call activity. By combining the call system and CRM, businesses can better manage customer relationships and workflows, and ensure their teams have the conditions they need to provide a high level of customer service.
Whether you are a startup or an owner of a mid-sized business, you can have a comprehensive understanding of the steps we undertake to seamlessly integrate your Aircall into your TeamWave CRM software.
Let’s get started!
How to Integrate Aircall With Your TeamWave CRM Software
1. Aircall + Webhook Setup:
- In the left panel, click “Integrations & API”, click the “Discover Integrations” tab and select “Webhook”.
- Add the name, URL (website URL that webhook will post or send data to) and select the webhook events that it will send/notify.
2. TeamWave Setup:
- Open your Teamwave and go to your “Profile,” then click the “API Key” tab and copy it.
3. How to handle the Aircall webhook events:
- We upload the custom-code we created to a web server.*
- Replace the API Key with the Teamwave API Key you copied from Step 2. You can edit or update the code and click update to save the changes.
Takeaway
With the integration of Aircall and TeamWave, sales and support teams can share real-time information, automate simple, repetitive tasks, make personalised calls, access voice calling features, increase productivity, and work more efficiently. This integration is incredibly beneficial as it empowers your team to access all the necessary data within a unified platform, optimising your workflow and enabling you to deliver better customer service.
If you require assistance integrating Teamwave and Aircall, Love My Online Marketing is here to help. As an expert in this field, we can offer you affordable rates and high-quality integration. Please don't hesitate to
contact us if you have any questions or would like to discuss this further.
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