Crown Street, Wollongong, 2500
Crown Street, Wollongong, 2500
Orders
Melody Jaimon • Dec 05, 2022
This content only applies to the native store.
This is currently in open beta and available to all existing Website Builder users. The Orders page displays a list of your orders as well as the information for each one.
To access the Orders page:
- Click eCommerce on the sidebar.
- Select Store Management.
- Click Manage orders.
The following fields are included in the orders, which are given in reverse chronological order:
- Invoice number. When an order is completed, a unique invoice number is produced. Each invoice number begins with a prefix and is followed by a sequential number that increments for each successive order.
- Date. The date on which the order was placed.
- Placed by. First and last name of the shopper who made the order.
- Status. The order's current status. The following are the many order statuses that may exist:
- Processed. The order has been completed, and the payment has been processed via the payment gateway.
- Pending. Although the order was finished, the payment was not completely processed.
- Disputed. The order's payment was disputed. This does not automatically sync with the payment gateway; you must manually apply for the status.
- Shipped. The order has been shipped. You will be requested to enter a tracking number when you update this status.
- Delivered. The customer's order was delivered.
- Canceled. The customer cancelled their order.
- Payment status. The status of the payment. Here are the different ways a payment could be made:
- Paid. Status by default when an order has been paid for in full.
- Deferred. The order was completed with deferred payments.
- Charged back. The customer disputed the order.
- Refunded. The order was refunded in full.
- Authorized. The transaction was approved, but it was not recorded. To capture the charge, the merchant has to do something by hand.
- Shipping method. The shipping method that was selected.
- Amount. Total of your order, including taxes and shipping.
Order Details Page
The Order Details page offers all of the details for a given order. Click an order on the Orders page to see the Order Details page. Store owners can change the order status from the Order Details page.
The following data can be found on the Order Details page:
- The invoice number
- Order status
- Items purchased, including the item's name, quantity, price per item, the total price of all items, and SKU or ID.
- Taxes are applied on the order
- Shipping information, such as the customer's name, email address, shipping address, shipping method, and shipping cost.
- Billing and payment information, such as the customer's name, email address, billing address, currency, payment method, credit card branch, and the last four digits of their credit card number.
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