Site Comments

Site Comments is a tool that allows your team to discuss with clients and each other while creating sites. The review process is efficient, transparent, and precise, providing your clients better service, swifter go-live, and giving you more time to scale your business. It also reduces the back and forth of different communication, such as email, messages, phone calls, etc., and makes one channel for receiving feedback and reacting to it.

Use Cases

Access Site Comments

The comments bar manages the Site Comments features. It is found on the right of the screen and contains the actions/tabs below:

Click the X icon to minimise the comment bar then if you want to reopen it, click on the comments icon on the top bar.

To include site comments:

1. Select the plus + icon on the comments bar. You can add comments to any element on the site.
2. Select an element to add a comment. Hover over the element to help set the comment precisely.
3. Determine whether you want the comment to be internal or shown to clients and your team.
4. Type your comment in the input area. To add an image as a comment, click on the image icon in the bottom right portion of the comment field.
5. Hit Submit.

Note: Comments always keep the same visibility settings, which means if a comment starts as Internal, it will remain Internal, and if a comment starts visible to the client, it will always be visible to clients.

Reply To Site Comments

To respond to site comments:

1. Open the comment you want to respond to. Respond to comments via the comment itself or in the comments log, and to open it, click the Comments Log icon.
2. Select the comment text field, hit Reply in the comments log, and type your reply.
3. Hit Submit.

Edit and Delete Site Comments

Comments can be edited or deleted by the person who creates them or by a team member.

1. View the comment you want to edit or delete.
2. Hover over the comment, and select the more icon.
3. Hit Edit or Delete.

Note: You cannot undo any deleted comments as these are not displayed in the comments log. The same rule applies to edited comments.

Resolve Site Comments

Select Resolve in the upper-right corner of the comment, if you wanton to resolve a comment and leave a trace in the comments log 

Hide Comments

Click the Hide Comments icon in case you want to hide comments on a site.