This Virtual Reception Service Can Do Wonders for Your Business

Are you looking for a receptionist to answer calls, book appointments, and manage your visitors? Or something more automated that can manage your visitors without someone needing to be at the desk all day?



Virtual receptionists are becoming a more common feature in businesses with remote workers or services. They can be an excellent solution for any business that doesn’t have dedicated receptionists. Whether you’re looking for something simple or something more advanced, we know of a virtual reception service that can tailor a solution to your business needs.

This article covers everything you need to know about this virtual receptionist solution, but before we get into that…

What exactly is a virtual receptionist?

A virtual receptionist is an AI software or human-assisted service that can take over many of the tasks of a traditional in-person receptionist. Virtual reception services can include answering calls, managing visitors, and even handling scheduling.

Virtual receptionists are often used by businesses that want to save money on staffing costs, or that don't need a full-time receptionist. They can also be used by businesses that want to offer their customers 24/7 customer service.



How can a virtual receptionist help my business?

This might be the first question you have when considering signing up for a virtual receptionist service. After all, it seems like a big expense to add another person to your team, even if they are only virtually present.

There are many benefits of having a virtual receptionist, especially if you run a small business or are constantly on the go. Here are four ways virtual receptionist services can help your business:



1. Improve Customer Service

Your customers are the lifeblood of your business, so it’s important to keep them happy. A virtual receptionist can help you do just that by providing excellent customer service. They can answer questions, take messages, and forward calls to the right person within your company. This way, you can focus on your work and know that your customers are being taken care of.



2. Save Money

A virtual receptionist can save you money in a few different ways. First, you won’t have to pay for an office space for them. Second, you won’t have to provide them with benefits like health insurance or paid time off. Third, you can avoid the cost of hiring and training a traditional in-house receptionist.



3. Increase Productivity

A virtual receptionist can help increase your productivity by taking care of tasks that would otherwise take up your time. For example, if you have to field a lot of calls from sales leads, a virtual receptionist can screen them and only forward the calls that are qualified to you. This way, you can focus on your work without interruption and know that the leads you’re getting are high quality.



4. Offer Flexibility

A virtual receptionist can offer you the flexibility that a traditional in-person receptionist cannot. For example, if you have to travel for work or take meetings outside of the office, a virtual receptionist can still answer your calls and take messages. This way, you never have to worry about missing an important call or losing a potential customer.



What are the features of this virtual reception service?

Now that you've seen some of the benefits of using a virtual receptionist, let's take a look at what our favourite virtual reception solution has to offer.

Virtual Reception & Call Answering

This solution offers a variety of virtual reception services, including:

• Message-Taking: Never miss a phone call again with their message-taking services. This virtual reception service can take a detailed message and forward it to you via email or text.
• Messages & Call Transfers: Have that customer calls transferred to you, no matter where you are. You can also choose to have messages forwarded to you or to any team member.
• Virtual Assistants: It offers a variety of virtual assistant services, including administrative tasks, customer service, and lead generation.
• Appointment Scheduling: Schedule appointments with ease using their online booking system. It handles all the details so you can focus on your work.
• After-Hours Answering: It offers after-hours answering services so you never have to worry about missing a call. They'll make sure they get all inquiries and forward them to the right person within your company.
• Overflow Call Answering Service: During peak times, it can help you manage your calls with its overflow call answering service. This way, you never have to worry about missing incoming calls or losing a potential customer.
• Temporary or Short-Term Answering: Whether you're taking a vacation or your regular receptionist is out sick, it can help you with their temporary or short-term answering services during your business hours.

Call Routing and Numbers

With this virtual reception service, you can have your calls forwarded to any number, no matter where you are. We use the best phone systems for small businesses, you can also choose to have a virtual local number or a 1300/1800 number for your business.

Virtual Addresses

This virtual receptionist offers virtual address services so you can have a professional address for your business. This is perfect if you work from home or don't have a physical office.



Specialised Services

They also do advanced scripting for complex call flows, you can send them scripts for how you want the calls answered and managed. They can even help you with live phone answering service through Call Centre Services.



How much does this virtual receptionist service cost?

This virtual reception solution offers a variety of pricing plans to suit your needs. Their plans start at $19 per month and go up to $139 depending on how many minutes per month and the type of service you need.

You can actually try their free trial to see how it works for you before committing to a plan.



Get a virtual receptionist for your business today!

A virtual reception service can offer a variety of benefits for your business, including saving you time and money.

Love My Online Marketing is using a virtual reception solution and we highly recommend it. This virtual receptionist service, whose features we've detailed above, may also do wonders for your business. If you're interested in giving it a try, sign up for a 7-day free trial today and see how it can help you manage your calls and grow your business.